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Prairie Pride Credit Union Newsletter - Winter 2002
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Notice to MemberDirect Users
When paying bills using MemberDirect Online Banking, please ensure you receive a confirmation number as verification that the bill has been paid.
If you do not receive a confirmation number, DO NOT pay the bill again. Contact your local branch of Prairie Pride Credit Union and we will check to see if the transaction has been processed.
The SURVEY RESULTS are in ...
The results of the Prairie Pride Credit Union member survey have been compiled with a tremendous response rate of over 17%.
It can be concluded that our members have a positive perception towards staff and products and services (91.4%). This level of satisfaction is very encouraging! There is also a very positive overall level of satisfaction towards the various aspects of our financial services.
It was noted that our younger members tend to be more open to using electronic access methods: if they are educated on the benefits and security offered by internet banking, if the service fees for using such services are lower than those for in-branch banking, and if staff demonstrate the proper use of such methods to them. This is very valuable information to us! Thank you!
The top three reasons why members deal with us include the location (54.1%), the helpful and friendly staff (26.2%) and their relationship with a personal banker (6.8%). A recurring theme that has surfaced through the results of the survey on wealth management products and services is that there is a great need.
One of the challenges identified for the Credit Union is to educate its staff on adopting a more pro-active relationship culture.
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