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Ways to Bank

Take care of your everyday banking the way you want. Whether you're downtown, out of town or sitting on your sofa, our tools and apps make banking easy. 

 

Bank your way

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Mobile App

Handle your daily banking wherever and whenever you want.

iPHONE APP STORE
ANDROID APP STORE

With our mobile app you can:

  • Check account activity & balances
  • Deposit cheques (normal hold periods apply)
  • Pay bills
  • Transfer money between accounts
  • Manage scheduled payments & transfers
  • Check the latest interest rates
  • Send or receive an Interac e-Transfer®*, or add a recipient

Mobile App FAQ

Do I have to pay anything?

No, the Prairie Pride Credit Union Mobile App is FREE for our members to download, and you will never be charged for using the app. However, since the mobile app uses data, your carrier may charge, so standard data and messaging rates may apply.

How do I download the mobile app on my phone or tablet?

The Prairie Pride Credit Union Mobile App can be downloaded in just three easy steps:

For iPhone® users:

  1. Using your iPhone, search for "Prairie Pride Credit Union" in the App Store
  2. Select the app icon and verify that the author of the app is Prairie Pride Credit Union
  3. Tap the icon marked "Free," then tap again when it changes to "Install"

For AndroidTM users:

  1. Using your Android phone, tap the search icon and search for "Prairie Pride" on Google Play™
  2. Select the app icon and verify that the author of the app is Prairie Pride Credit Union
  3. Tap the icon marked "Install," then tap “Accept” in the next screen

What is QuickView?

The unique QuickView feature displays the balances of your selected accounts at any time the app is open, without needing to login first.

Does the QuickView feature automatically display my balances?

The default setting of the QuickView feature is "Off". You can turn on QuickView under Settings / Preferences on the mobile app.

Will the mobile app work if I have a shared or joint account?

Yes, just enter your account details as you normally would.

If my phone is lost or stolen, will my information be at risk?

Your account can only be accessed by entering your personal access code. However, if you've activated the QuickView feature, your account balances will be visible. For additional security, we recommend you keep your device password protected. For help, contact us at 306-489-2131.

How do I remove the app from my phone?

For iPhone users:

Removing the app is as easy as tapping and holding your finger down on the icon, then tapping the "X" in the top right corner.

For Android users:

If you've installed the app on your phone or tablet using Google Play, you can uninstall it by following these steps:

  1. Visit your device's Settings menu > Apps or Application manager (this may differ depending on your device).
  2. Touch the app
  3. Select Uninstall
 
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Mobile Inquiries

Get real time access to your accounts simply by sending a text message.

With text banking, you can:

  • Check account balances
  • Review account activity

How it works

To check account balance: Simply text BAL to MONEY. Within moments, you will receive a text message with your account balance information.

To check all account balances: Simply text BAL ALL to MONEY. You'll receive a text message with the balance information for all your selected accounts.

To view recent account activity: Simply text ACT to MONEY. You'll then receive a text message with your five most recent transactions on your account.

And, to make it even easier, you can save the short code [short code] in your phone for quick and easy access. You can even save your text messages and resend for future use.

*Standard text messaging rates may apply depending on your provider and plan

Note: Your personal information is always secure as the only information that is transmitted is your account balance or recent account activity. Even if you lose your phone, no one will be able to make changes to your account, steal funds, personal or financial information. And, it's quick and easy to cancel if needed.

How to sign up

Getting started with mobile inquires is quick and easy. All you need is access to online banking. Don't have online banking access? Contact your branch to sign up today.

If you're already on online banking user:

  1. Login to online banking and click on the mobile banking link in MY PROFILE
  2. Enter your mobile phone information. You'll receive a text message with your passcode
  3. Confirm your passcode and select the accounts you want to access with mobile banking

Once you've signed up, it's easy to use.

 
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Deposit Anywhere™

Quickly and securely deposit cheques 24/7 with your smartphone or tablet.

iPHONE APP STORE
ANDROID APP STORE

How it works

Depositing a cheque with Deposit Anywhere can take less than a minute! Simply:

  1. Open our app on your mobile device
  2. Select your account
  3. Enter the cheque amount
  4. Snap a photo of the front and back of your cheque
  5. Confirm the details
  6. That’s it!

 Note: Only $100 will be released immediately and normal hold periods will apply for the remaining amount. 

Once you’ve deposited your cheque be sure to keep it until the money has appeared on your statement. If you have any questions, do not hesitate to get in touch!

Deposit Anywhere FAQ

What is Deposit Anywhere?

Deposit Anywhere is a feature on our mobile app that allows you to deposit cheques by taking a photo of them and submitting them to our financial institution, anywhere, anytime. Normal hold periods still apply.

How do I get Deposit Anywhere?

Deposit Anywhere is available within Prairie Pride Credit Union's Mobile App. Download the app on Android or iPhone.

How do I use Deposit Anywhere?

Depositing a cheque with Deposit Anywhere is easy. Open up our mobile banking app, tap the “deposit” button, select the account you’d like the funds deposited to, enter the amount, take a photo of the front and back of the cheque, confirm the details and tap “submit”. The funds will then be deposited securely into your account.

Are there any fees for using Deposit Anywhere?

There are no fees to use this service.

What types of cheques can I draw on?

You can deposit cheques payable in Canadian dollars and drawn at any Canadian financial institution. They must be payable to, and endorsed by, the account holder.

How will I know if there is an issue with my deposit after I submit the cheque?

In the rare instance that there is an issue with the deposit after you receive confirmation during the deposit, we’ll contact you.

Do I have to mail in the cheques afterwards?

No, once you have submitted the cheques using Deposit Anywhere, you don’t need to send the cheques to the branch.

What should I do with my paper cheques afterwards?

Keep the cheque until you can see the money appear on your statement.

 

 
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In-branch Banking

Visit one of our branches for friendly in-person financial support.

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Online Banking

Manage your money from the comfort of your home easily and securely.

Log in

With our online banking, you can:

  • Check account activity & balances
  • Pay bills
  • Transfer money between accounts
  • Manage scheduled payments & transfers
  • Check the latest interest rates
  • Send or receive an Interac e-Transfer®*, or add a recipient

How to get set up

Contact your branch to sign up today.

Guard against account fraud

Account alerts will let you know when important changes have been made to your information in online banking.

You’ll be notified when:

  • Your Personal Access Code (PAC) is changed.
  • If you are locked out of Increased Authentication after 3 attempts to log in.
  • Login Alert

These alerts can be sent as a text message to your mobile device, as an email to your email address or both.

Managing Alerts

In addition to receiving your Alerts via email or text, you can also review the last 30 days of Alerts history in online banking – just click on the Alerts history link on the Alerts page.

You can also manage your alerts by editing the contact information, account nicknames or by choosing different alerts to be received. You can access all of these functions from the Manage Alerts tab.

How to set up alerts

  1. Log into online banking.
  2. Navigate to the Messages and Alerts tab and click on Get Started Today to display the Mobile Alerts page. Choose Add Contacts.
  3. You will be asked to accept the Alerts Agreement before you can complete your registration.
  4. From here, add an email contact, phone contact (or both!) and follow the instructions received in the confirmation email or text.
  5. Next, select nicknames for your accounts and choose which alerts you’d like to receive.
  6. Ensure the check box beside the contact (email address and/or mobile phone) to receive the alert has been checked by choosing Manage Alerts and selecting the alerts you wish to receive.
  7. Click Submit and you’re all set!

Are there fees for using Alerts?

There is no charge for receiving alerts. However, your Mobile Service Provider may charge you for receiving text messages or for data usage. Members are advised to check with their provider for details.

Are Alerts safe?

Personal information is not transmitted in an Alerts text message or email. Accounts are identified by nickname only – no account numbers, balances or identifying details are visible. Also remember – Prairie Pride Credit Union will never ask you to provide personal information over email or text.

Which Mobile Service Carriers support Alerts?

Currently, this feature is supported by Telus, Rogers, Fido, Bell, MTS, Virgin, Sasktel, Koodoo, Solo and PC Mobile.

What happens if I change my mobile device number?

Sign into online banking and edit your Alerts contact information to include your new mobile number.

Note: If a user adds a new contact to an active alert later, they must EDIT the alert and check the appropriate contact box. If this box is not checked, the new contact will not receive an email or text alert.

I want to add or change my email address?

Sign into online banking and edit your Alerts contact information to include or change the email address.

Note: Each time a contact is added or modified you must EDIT all the active alerts and check the appropriate contact box. If this box is not checked, the new contact will not receive an email or text alert.

What happens if I lose my mobile device?

Contact your service provider to suspend your service. Then, sign into online banking to deactivate the alerts being sent to your device.

 

 
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ATM Network

Access your money at thousands of ATMs across Canada – surcharge-free.

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Pay your way

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Interac e-Transfer®

Send, receive, and request money completely FREE from one Canadian bank account to another, using our mobile app or online banking service.

How it works

All you need is access to online or mobile banking, and you can send money to anyone with an email address or mobile phone number and a bank account in Canada — without sharing any personal financial information. It's a great alternative to cheques and cash!

How to get set up

Visit your local branch for details on how to take advantage of this simple and secure way to send funds!

Learn more in the Interac e-Transfer FAQs.

 

 
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Interac Flash®

Pay for everyday purchases quickly, easily, and securely simply by holding your Interac Flash-enabled Member Card in front of the reader at checkout.

How to use it

  1. Look for the contactless symbol (4 wave lines) on your Interac debit card. This means your debit card can use Interac Flash contactless debit technology.
  2. When making a purchase in-store for less than $100, look for the Interac Flash logo on contactless terminals at check out.
  3. When the terminal prompts you for payment, hold your card in front of the terminal.
  4. Wait for the beep and/or “approved” message on the terminal. This means your transaction is complete and your purchase was automatically debited from your chequing account.
Note: Single transactions cannot exceed $100. Cumulative purchases cannot exceed $199. The cumulative limit does not reset each day, only over time. A cardholder may not reach their cumulative limit for days/weeks depending on how often Flash is used. If either of these limits are reached, the cardholder will be prompted to enter their PIN.

Learn more in the Interac Flash FAQs.

 

 

Increased Authentication with 2-Step Verification

 

What is 2-Step Verification?

2-Step Verification replaces the use of security questions and answers with dynamically generated one-time verification codes. The codes are sent by SMS text message or by email to a mobile phone number or an email address.

Why?

Due to the brief duration of the use of generated verification codes, verification codes are inherently more secure than security questions and answers.

How does it work?

When logging in to online banking members will be presented with an Enable 2-Step Verification enrollment screen. This screen will briefly describe what 2-Step Verification is and allows them to register a mobile phone number or an email address where one-time verification codes will be sent during step-up authentications.

There will be a brief period where members are given the option of selecting Not Now on the enrollment screen. Selecting the option to not enroll now lets the member continue with the security questions for a period of time.

Once a member has entered a mobile phone number or an email address, they can select its corresponding Send Code option to submit the registration.

After successfully enrolling in 2-Step Verification, whenever authentication is stepped up for high-risk logins, members are presented with the Enter Your Verification Code verification screen. At this time, a verification code is sent to them through either the mobile phone or email address that they registered during the enrollment process.

Members are allowed three attempts to enter the verification code before the member’s account is locked. For locked accounts, the member should contact their local branch.

Maintenance

At any time after enrollment, members can add or edit the mobile phone number and/or email address used in 2-Step Verification notifications.

FAQ


Is enrollment for 2-Step Verification mandatory for all members?

Yes. All members who use Online Banking must enroll for 2-Step Verification.

Will I still need to remember my previous security questions?

No. After enrollment in 2-Step Verification, challenge questions and answers are no longer relevant.

Can I register for 2-Step Verification via both SMS and email?

Yes. During the initial enrollment, members can register only one of either a mobile phone number or an email address to receive 2-Step Verification notifications. However, after enrollment, 2SV contact information can be updated from the Profiles and Preferences screen on a desktop and in Settings of the mobile app.

Will duplicate verification code notifications be sent both by SMS and email when I have both a mobile phone number and an email address registered under 2-Step Verification?

No. During each stepped-up authentication where a member has multiple notification channels registered, the user will be presented with a Select Verification Method screen where they must select which channel (SMS or email) they wish to be notified through.

How long before a verification code notification expires and is no longer valid?

The verification code is valid for 10 minutes from the time it is generated. If the code is entered and submitted after that time, an error message will be displayed.

Can I register for more than one phone number or email address?

Not yet. Currently, 2-Step Verification is limited to a single mobile phone number and a single email registration.

Will 2-Step Verification be used to authenticate other high-risk activities besides high-risk logins?

Not yet, but it is on our provider's roadmap to extend Increased Authentication to other high-risk activities such as changing sensitive data like bill payee profiles, customer contact information, and Interac e-Transfer® recipient profiles or completing high-risk payments or transfers.

Is there an option for me to designate a device as a “trusted” device, exempting logins from that device from stepped-up authentications?

No. Any login assessed as high risk will be subject to stepped-up authentications, regardless of the device being used to log in from.

I have opted for 2-Step Verification and lost my mobile phone or can't access my email. I tried to update my 2-Step Verification settings through Online Banking but cannot complete this because the verification code notification is going to the lost phone or locked email. What can I do?

If you are unable to access the mobile phone or email you used during enrollment, call your local Prairie Pride Credit Union branch. We will verify your identity and reset your 2-Step Verification. You will be prompted to re-enroll when logging into Online Banking.

What are Prairie Pride Credit Union’s responsibilities regarding online banking security?

Your security is our priority. Prairie Pride Credit Union makes every attempt to ensure that your personal and financial information is safe and secure. These new enhanced login security features further protect your online personal information.

 

Need a hand?

Don’t hesitate to get in touch. We’ll be happy to answer any questions and help you get set up with the tools you need.

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